Fee screen tasks and clear questions
A short request such as paid challan gets one question with Paid Challans, Payment History and Day Wise Paid Challans buttons. A request for a list gives viewing and filtering steps. If you exclude a student card, the assistant asks which card you mean.
For an existing student fee plan, select Update Fee Plan on Manage Fee Plans. Create Fee Plan lists students without a plan. Search the SID or Student Name column, then read the results. The change drawer can set an exact final fee amount after its preview and confirmation.
On Pay or Print the Current Payable total is calculated. To enter a partial payment, use the student row Pay this month or Pay all dues form and its Current Payment input for each particular. The maximum is Payable minus Discount. If an embedded panel is unavailable to the assistant, she explains the exact control and cannot claim to edit its fields.
Direct Payment has separate SID, Paid Amount, Receiving Account and Payment Date controls. The assistant reads the student and selected account back. Changing the date alone does not prove an account was selected. A payment still needs its own confirmation card; declining it records no payment.
When support has not responded
If you tell the assistant that a complaint has not received a response, she apologises and records the message as needing human support. She does not offer unrelated screens. Press Talk to your Human Support Person to share the full conversation with the support team and receive their reply in the chat. A complaint message alone does not send a notification or open a ticket.
Questions about using a complaint register remain ordinary how-to questions. Your current page and any waiting business confirmation stay unchanged.
Help while working on a page
When your question is about the page you have open, the assistant keeps you there and explains its fields and buttons. An open panel or selected rows also stay in place during a help answer. Another screen may appear as a button or a menu path for you to choose; mentioning it does not open it automatically.
For example, help about Change amount in 1 challan stays on Pay or Print with your selection. On Add Marks, help about Add New Student stays on Add Marks. If an answer tells you to press How to in the top bar, that page stays open.
You can explicitly ask “Open Add Amount in Generated Challans” to open another screen. A how-to asked from an unrelated page may also open its matching screen. Opening a screen saves nothing.
Payment chat language
Payment and voucher conversations keep your language when asking for the amount or receiving account and when preparing the confirmation card. Roman Urdu requests receive Roman Urdu replies; English requests receive English replies. A short amount or account reply keeps the language already used in that payment draft. Check the student, challans, amount, date and account on the card. Preparing a card saves nothing. Cancel leaves the accounts unchanged; only Confirm records the payment.
When a fee payment is more than the dues
The assistant can pay only existing outstanding challans. If your amount is higher, it states the maximum and offers to pay that amount now or open Direct Payment for an advance. It never silently reduces your amount. Type the receiving account, such as Cash at Bank, to select it. If you then say “tum kr do”, it opens Direct Payment for the full requested advance and repeats the known student, amount and account. Opening the page saves nothing; check and complete its form separately.
A payment request with a student name goes straight to the student lookup. If several students match, choose the correct student from the names shown. The amount and account stay with that draft; a known student or account is not asked for again. Choosing the displayed maximum prepares a separate card to check and Confirm. Cancel the card to leave the accounts unchanged. A new job, cancellation or a draft older than fifteen minutes starts afresh.
For advance fees use Admissions → Fee Payments → Direct Payment. Check the student, amount, date and receiving account there before paying. The AI confirmation card itself does not generate advance challans. No message is sent by preparing or cancelling a payment card.
Let the assistant finish the form
In autonomous mode, ask the assistant to do the work. The task finds the named record, asks for missing or ambiguous details, fills the actual form and shows the change for confirmation before saving. A Yes answering a salary prorating question keeps the employee and month in the conversation; it is not approval to save. Check the separate confirmation card.
For a named student’s fee plan, the assistant opens that student’s Create form. Fee-head discounts and first-time arrears have distinct labels. A final fee amount means Fee After Discount; the assistant asks which fee head when unclear, then saves with the existing Create checks after confirmation.
For several canteen item sizes, use General → Canteen & POS → Canteen Items → Add several items. Select Sold at and Category, then enter one name | price per line, up to ten items and 300 characters. Review every price. Track stock applies to the list; opening stock is zero and stock can be received separately. Save items uses the existing item writer and privileges. The assistant shows the whole bounded list on one confirmation card.
If part of the list fails, saving stops. The panel reports confirmed saves and keeps the remaining rows. Check the catalogue before trying again because a disconnected request may have reached the server. Existing same-name items are rejected; nothing is resent automatically. No SMS, WhatsApp, email or app notification is sent.
Ask the assistant to make the change
In autonomous mode, a request such as “Play section add kar do” starts a task. The assistant asks for the campus, class or section when it is missing or unclear, then shows the exact assignment for your confirmation. Confirm changes the matching section checkbox, which saves immediately. There is no final Save button. All Classes is used only when you explicitly request all classes.
For a teacher who has left, ask the assistant to remove the teacher. It asks for an employee name, searches your school’s employees and asks you to choose if names match more than one record. You can reply with just the name after its offer. Check the employee and the impact card before Confirm. The assistant changes Status to Left using the existing employee update. Attendance and salary history stay; Teacher App and any linked EMS sign-in stop. The employee is never permanently deleted.
You can still ask for instructions instead. Guarded mode does not make either change.
Hide an open assistant and use an inner page
If the open chat window covers a page control, use Hide on this page in its action row. The minimized card and closed launcher still have their × / Hide on this page control. Hiding lasts only for this page visit and keeps your conversation, saved position and layout. Open another page, use browser Back or reload to restore it.
When a school form opens in a side pane, its controls appear above the ordinary assistant window. For example, Admissions → Manage Fee Plans → Yearly Increment → Manage Fee Plans stays clickable. Closing the pane reveals the assistant in its previous state. Active Live call controls keep their existing behavior; Hide does not end a call.
Temporarily hide the assistant for this page
If the minimized assistant card or the closed launcher covers a page control, press its × close button, labelled Hide on this page. It hides the card or launcher only for this page visit. Your conversation and saved position stay intact; no lasting hide preference is saved.
Open another page, use browser Back, or reload to show it again. Reopen the chat to continue. This control does not end or change an active Live call.
Keep page buttons clear
If the small assistant card or launcher covers a page button, use its Hide on this page close control. It hides the launcher for this visit without deleting your chat. Open another page or refresh to show it again. You can still drag the small card to another position. This control does not end an active Live call.
Your school's assistant is one of Hina, Hania, Yumna or Saba — the EDUBase support assistant on every page of the EDUBase web. Every school has its own assistant, and she always greets you by the same name and picture. Her picture sits at the bottom right of the screen.
Open and move the assistant
- Click her picture to open the chat. Use the buttons in the chat header to dock it beside the page, float it, drag it as a popup or open it as a full dialog.
- Press ✕ to minimise. She becomes a small card with her name and picture that stays on every page you open. Drag the card anywhere; it stays where you left it, even after you reload.
- A gentle heartbeat on her picture means she is ready. While she is working on an answer the heartbeat stops and a green dot shows instead. If your computer is set to reduce motion, the picture stays still.
What to ask
Ask in English, Urdu or Roman Urdu — the answer comes back in the language you used. The assistant answers from the EDUBase guides, shows your school's own data (for example the student list or the fee defaulters) according to your privileges, and can do a job for you on the screen, showing you everything before anything is saved. Hina, Hania, Yumna and Saba are the same assistant with the same abilities — only the name and picture differ.
Talk to your Human Support Person
Not sure, or need something only the support team can do? Press Talk to your Human Support Person under the chat. The assistant tells you who she is connecting you to — your school's own EDUBase support person, or the EDUBase support lead when none is set — and your full chat is shared with them. Their reply appears in the same chat, with the ticket number and the time they will reply by.